Luxury Membership Lead — VIP Engagement & Growth

The First Group; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

The Royal Stables Private Members Club in Abu Dhabi is seeking a Membership Manager to grow our exclusive member community and deliver an exceptional experience.

You will develop and implement acquisition, retention, and engagement strategies, build strong relationships with VIP clients, and coordinate member events, communications, and reports to drive growth. Fluency in English is required with UAE market knowledge preferred.

Qualifications

• 3+ years of experience in membership management or related hospitality roles.
• Proven ability to acquire, retain, renew memberships and build relationships.
• Excellent communication, interpersonal and presentation skills.
• Strong customer service and complaint-resolution abilities.
• Experience with VIP, high-net-worth, or corporate clients is desirable.
• Organised and detail-oriented with strong time-management skills.
• Commercially minded with ability to meet targets.
• Proficiency in CRM systems, membership platforms, Microsoft Office and reporting tools.
• Experience planning and coordinating events and member engagement activities.
• Professional, discreet, and confident in representing a luxury destination.
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of UAE market and local cultural expectations. Fluent English; Arabic desirable.

Responsibilities

• Grow and manage the Royal Stables Abu Dhabi membership community.
• Develop and implement membership acquisition, retention, and engagement strategies.
• Build strong relationships with members, prospects, partners, and VIP clients.
• Oversee the complete member journey, onboarding, renewals, and engagement.
• Coordinate exclusive events, activities, and experiences for members.
• Maintain accurate membership records, reports, communications, and performance data.
• Collaborate with operations, equestrian, hospitality, and marketing teams to deliver a premium member experience.
• Handle member enquiries, feedback, concerns, and service recovery professionally.
• Track membership revenue, targets, renewals, and growth opportunities.
• Represent the Royal Stables brand with professionalism and discretion.
• Identify new membership opportunities through market research, networking, referrals, partnerships.

Skills

Membership management

CRM systems

VIP relationships

Event planning

Communication skills

Hospitality luxury

Time management

Arabic language

Job description

The Royal Stables Private Members Club in Abu Dhabi is seeking a Membership Manager to grow our exclusive member community and deliver an exceptional experience.

You will develop and implement acquisition, retention, and engagement strategies, build strong relationships with VIP clients, and coordinate member events, communications, and reports to drive growth. Fluency in English is required with UAE market knowledge preferred.