Guest Operations Ticketing Lead — On-site & Annual Flights

Atlantis; Dubai; On-site; AED 90,000 - 150,000; Full time

Benefits offered by this job

F&B privileges

Discounted rates

Health insurance

Annual flights

Life insurance

Incentive programme

Wellness initiatives

Job summary

Atlantis Resorts is seeking a Ticketing Team Leader in Dubai, UAE to supervise daily ticketing plaza operations, team activities and guest service. Reporting directly to the Assistant Manager Ticketing, the role combines frontline leadership with cash-handling controls, plaza safety, colleague scheduling, training, maintenance checks and prompt attention to guest requests and complaints.

Working at Atlantis includes a tax-free salary paid in UAE Dirhams, food and beverage privileges, discounted

Qualifications

• Previous supervisory experience is required.
• 12 years of schooling completed.
• Comfortable supervising frontline colleagues and handling guest issues.

Responsibilities

• Act as the liaison between Ticketing Team members and management.
• Inspect the ticketing plaza and locker room to ensure readiness for daily operations.
• Schedule line staff and organize daily team rotations.
• Supervise Ticketing Team members and inspect assigned duties.
• Oversee ticketing counters and frontline activities.
• Coordinate colleague rotations and scheduled breaks.
• Provide training and operational guidance to team members.
• Carry out counselling and disciplinary actions when required.

Skills

Supervisory experience

Team leadership

Cash handling

Customer service

Computer literacy

Education

12 years of schooling

Tools

Ticketing system

Microsoft Office

Job description

Atlantis Resorts is seeking a Ticketing Team Leader in Dubai, UAE to supervise daily ticketing plaza operations, team activities and guest service. Reporting directly to the Assistant Manager Ticketing, the role combines frontline leadership with cash-handling controls, plaza safety, colleague scheduling, training, maintenance checks and prompt attention to guest requests and complaints.

Working at Atlantis includes a tax-free salary paid in UAE Dirhams, food and beverage privileges, discounted