Guest‑Focused F&B Server | Luxury Hotel Service

Avani Hotels and Resorts; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

Avani Ibn Battuta Dubai Hotel is seeking a service-oriented hospitality professional to join our team. You will work with colleagues across departments to ensure timely service, uphold SOPs, and protect guest privacy while handling room service tasks and dining operations.

Successful candidates will maintain knowledge of hotel services, operate the POS system, and participate in regular training to enhance guest satisfaction and safety throughout the shift.

Responsibilities

• Work as a team with colleagues in all departments to ensure timely service and a smooth-running operation.
• Understand and adhere to all hotel policies and Standard Operating Procedures regarding guest service, operation, and personal grooming.
• Check out with your supervisor before leaving your station or floor for any reason.
• Have full knowledge of the hotel services and facilities to answer guests' questions.
• Follow all safety policies to ensure a safe work area.
• Follow reasonable work-related requests to achieve complete guest satisfaction and service throughout the hotel.
• Maintain your station in accordance with standards at all times.
• Develop a complete knowledge of menus.
• Learn and correctly use the POS equipment and procedures.
• Maintain security and guest privacy when entering guest rooms.
• Actively participate in training meetings to develop professional skills and guest satisfaction.
• Check corridors for trays when returning from room service orders.
• Break down trays in the dish area and manage condiments and supplies.

Job description

Avani Ibn Battuta Dubai Hotel is seeking a service-oriented hospitality professional to join our team. You will work with colleagues across departments to ensure timely service, uphold SOPs, and protect guest privacy while handling room service tasks and dining operations.

Successful candidates will maintain knowledge of hotel services, operate the POS system, and participate in regular training to enhance guest satisfaction and safety throughout the shift.