FandB Waiter

Avani Hotels and Resorts; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

Avani Ibn Battuta Dubai Hotel is seeking a service-oriented hospitality professional to join our team. You will work with colleagues across departments to ensure timely service, uphold SOPs, and protect guest privacy while handling room service tasks and dining operations.

Successful candidates will maintain knowledge of hotel services, operate the POS system, and participate in regular training to enhance guest satisfaction and safety throughout the shift.

Responsibilities

• Work as a team with colleagues in all departments to ensure timely service and a smooth-running operation.
• Understand and adhere to all hotel policies and Standard Operating Procedures regarding guest service, operation, and personal grooming.
• Check out with your supervisor before leaving your station or floor for any reason.
• Have full knowledge of the hotel services and facilities to answer guests' questions.
• Follow all safety policies to ensure a safe work area.
• Follow reasonable work-related requests to achieve complete guest satisfaction and service throughout the hotel.
• Maintain your station in accordance with standards at all times.
• Develop a complete knowledge of menus.
• Learn and correctly use the POS equipment and procedures.
• Maintain security and guest privacy when entering guest rooms.
• Actively participate in training meetings to develop professional skills and guest satisfaction.
• Check corridors for trays when returning from room service orders.
• Break down trays in the dish area and manage condiments and supplies.

Job description

Job Description:

Job Location:

Avani Ibn Battuta Dubai Hotel

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• To work as a team with colleagues in all departments, to ensure timely service and a smooth-running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures regarding guest service, how to run the operation, and personal discipline and grooming.
• Check out with your supervisor before leaving your station or the floor for any reason.
• To have a full knowledge of the services and facilities provided by the hotel to answer any questions the guests may have.
• Follow all safety policies to ensure a safe work area.
• Follow all reasonable work-related requests made by a manager or supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.
• Maintain your station in accordance with standards at all times.
• Develop a complete knowledge of menus.
• Learn and correctly use the Point of Sale (POS) equipment and follow procedures.
• To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.
• Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
• Check corridors for trays when returning from taking orders (Room Service)
• Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.