Guest Experience Waiter/Waitress — Service & Upsell

Rotana Hotels; Dubai; On-site; AED 33,000 - 67,000; Full time

Job summary

Rotana Hotels in Dubai is seeking dynamic and self-motivated Food & Beverage professionals for a Waiter/Waitress position, delivering memorable dining experiences to guests in our outlets. You will greet and seat guests, present menus, explain dishes, and provide discreet, personalized service while maintaining hygiene and upselling to enhance revenue and guest satisfaction.

You will acquire in-depth knowledge of the menu to assist guests, collaborate with kitchen and service teams, and

Responsibilities

• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Job description

Rotana Hotels in Dubai is seeking dynamic and self-motivated Food & Beverage professionals for a Waiter/Waitress position, delivering memorable dining experiences to guests in our outlets. You will greet and seat guests, present menus, explain dishes, and provide discreet, personalized service while maintaining hygiene and upselling to enhance revenue and guest satisfaction.

You will acquire in-depth knowledge of the menu to assist guests, collaborate with kitchen and service teams, and