Guest-Focused Waiter/Waitress - Elevate Dining Experience

Towers Rotana; Abu Dhabi; On-site; AED 39,000 - 78,000; Full time

Job summary

Towers Rotana in Abu Dhabi is seeking an enthusiastic Waiter/Waitress to join our Food & Beverage team. You will deliver professional service, greet and seat guests, and ensure a memorable dining experience across the outlet.

Key duties include knowledge of the menu, maintaining hygiene, upselling to improve guest satisfaction, and collaborating with colleagues to maintain high service standards throughout shifts.

Responsibilities

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Job description

Towers Rotana in Abu Dhabi is seeking an enthusiastic Waiter/Waitress to join our Food & Beverage team. You will deliver professional service, greet and seat guests, and ensure a memorable dining experience across the outlet.

Key duties include knowledge of the menu, maintaining hygiene, upselling to improve guest satisfaction, and collaborating with colleagues to maintain high service standards throughout shifts.