Guest-Centric Server | Elevate Dining Experience

Rotana Hotels; Dubai; On-site; AED 33,000 - 58,000; Full time

Job summary

Rotana Hotels in Dubai is seeking a dynamic Waiter/Waitress to provide professional service and create memorable dining experiences for guests.

You will be responsible for greeting guests, presenting menus, serving with discretion, and maintaining hygiene and quality standards while actively up-selling to increase revenue.

This role requires strong guest relations and teamwork in a fast-paced hotel environment.

Responsibilities

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Job description

Rotana Hotels in Dubai is seeking a dynamic Waiter/Waitress to provide professional service and create memorable dining experiences for guests.

You will be responsible for greeting guests, presenting menus, serving with discretion, and maintaining hygiene and quality standards while actively up-selling to increase revenue.

This role requires strong guest relations and teamwork in a fast-paced hotel environment.