Guest Experience & VIP Reservations Specialist

Bâoli Dubai; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Bâoli Dubai, a dynamic restaurant, poolside and nightlife hotspot, is seeking a proactive Reservation Agent to manage incoming bookings and deliver a smooth, accurate guest experience.

You will handle requests via phone, email, and online channels, enter and maintain guest details in the reservations system, confirm and adjust bookings, and coordinate with the Reservation Supervisor to optimize capacity during peak periods.

Qualifications

• 1+ year experience in reservations or guest services.

Responsibilities

• Handle incoming reservation requests via phone, email, and online channels promptly and accurately.
• Enter and maintain guest booking details in the reservations system, ensuring accuracy of party size, timing, and special requests.
• Confirm, modify, and follow up on bookings, including deposits and cancellation policies where applicable.
• Communicate clearly with guests on availability, table types, and venue policies.
• Coordinate with the Reservation Supervisor and floor team on capacity, table allocation, and peak-period booking flow.
• Flag VIP, high-priority, or special-occasion bookings to the Reservation Supervisor/Guest Relations Manager.
• Maintain accurate guest records and preferences within the system.
• Support administrative tasks related to reservations reporting and daily booking sheets.

Skills

Communication skills

Attention to detail

Hospitality experience

Multichannel communication

Tools

Reservation system

Job description

Bâoli Dubai, a dynamic restaurant, poolside and nightlife hotspot, is seeking a proactive Reservation Agent to manage incoming bookings and deliver a smooth, accurate guest experience.

You will handle requests via phone, email, and online channels, enter and maintain guest details in the reservations system, confirm and adjust bookings, and coordinate with the Reservation Supervisor to optimize capacity during peak periods.