Guest Experience Host

Aloft; Dubai; On-site; AED 33,000 - 47,000; Full time

Job summary

Aloft invites a friendly host to greet guests, determine party size, seat guests at clean tables, pull chairs, and present current menus. You will guide guests through dining rooms and assist with special seating needs, ensuring proper place settings and napkins are ready.

Maintain clean work areas, monitor dining room flow for seating and safety, and follow Marriott/Aloft policies. You will provide clear, professional language, answer phones with etiquette, and support the team to deliver

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Greet guests and determine the number in their party.
• Seat guests at a clean, available table; pull out chairs; place current menus.
• Guide guests through dining rooms and provide needed assistance.
• Move and arrange tables, chairs, and settings; organize seating for groups with special needs.
• Ensure proper place settings, napkins, and silverware for each guest.
• Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
• Maintain cleanliness of work areas; practice clean-as-you-go procedures.
• Monitor dining rooms for seating availability, service, safety, and guest wellbeing.
• Follow all company policies; report accidents and unsafe conditions; complete safety training.
• Ensure uniform and professional appearance; protect company assets.
• Welcome and acknowledge guests according to standards; speak clearly and professionally; answer phones with etiquette.
• Develop positive working relationships; support team and listen to colleagues.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull objects weighing ≤ 10 pounds without assistance.
• Perform other reasonable duties as requested by Supervisors.

Education

High school diploma or G.E.D. equivalent

Job description

Aloft invites a friendly host to greet guests, determine party size, seat guests at clean tables, pull chairs, and present current menus. You will guide guests through dining rooms and assist with special seating needs, ensuring proper place settings and napkins are ready.

Maintain clean work areas, monitor dining room flow for seating and safety, and follow Marriott/Aloft policies. You will provide clear, professional language, answer phones with etiquette, and support the team to deliver