Guest Experience Supervisor

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Sheraton Grand Hotel, Dubai is seeking an Outlet Supervisor- TBOS to supervise restaurant service operations across shifts, ensuring high guest satisfaction and cost efficiency. You will lead a team, coordinate with related departments and uphold brand standards.

The role requires a Bachelor degree in hospitality and at least three years of F&B service experience, with strong communication and supervisory capabilities. A focus on training and compliance with safety policies is essential.

Qualifications

• Bachelor degree and 3+ years F&B service experience.
• Strong communication and leadership skills.
• Knowledge of hotel F&B operations and safety policies.

Responsibilities

• Supervise and lead restaurant service operations during shifts.
• Organize pre-shift meetings and share relevant information with associates.
• Coordinate with Guest Relations, Front Office and other departments to ensure guest satisfaction.
• Manage duty schedules and mise-en-place per service requirements.
• Report maintenance, cleanliness and other issues to management; train new team members.

Skills

Communication

Team Leadership

Operational Planning

Guest Relations

Education

Bachelor degree in hospitality management

Tools

Hotel computer systems

Job description

Sheraton Grand Hotel, Dubai is seeking an Outlet Supervisor- TBOS to supervise restaurant service operations across shifts, ensuring high guest satisfaction and cost efficiency. You will lead a team, coordinate with related departments and uphold brand standards.

The role requires a Bachelor degree in hospitality and at least three years of F&B service experience, with strong communication and supervisory capabilities. A focus on training and compliance with safety policies is essential.