Guest Experience Specialist — VIP Service

RIXOS; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Rixos in Dubai is seeking Guest Experience Experts to elevate guest experiences in a luxury spa setting. You will engage guests with polished communication, manage requests, and uphold brand standards to ensure memorable service.

Ideal candidates bring strong relationship-building skills, a passion for hospitality, and a proactive approach to guest satisfaction, including VIP arrivals and seamless check-ins/outs.

Qualifications

• Strong communication and problem-solving skills.
• Passion for customer service and guest satisfaction.
• Storytelling and relationship-building abilities.
• Experience in luxury hospitality or spa environment is a plus.

Responsibilities

• Enhance guest experience through personalised service and proactive assistance.
• Handle guest requests promptly and professionally to ensure satisfaction.
• Maintain high standards of appearance, communication, and service quality.
• Provide guest assistance during check-in/out and VIP arrivals.
• Support reservation operations and seating management while upholding brand standards.

Skills

Guest relations

Communication

Problem-solving

Hospitality

Job description

Rixos in Dubai is seeking Guest Experience Experts to elevate guest experiences in a luxury spa setting. You will engage guests with polished communication, manage requests, and uphold brand standards to ensure memorable service.

Ideal candidates bring strong relationship-building skills, a passion for hospitality, and a proactive approach to guest satisfaction, including VIP arrivals and seamless check-ins/outs.