Guest Experience Specialist - Russian Speaking

InterContinental Hotels Group; Abu Dhabi; On-site; AED 42,000 - 64,000; Full time

Job summary

voco Dubai Palm The Palm seeks a Front Desk Associate to welcome guests, check them in/out, and respond to queries with warmth and efficiency. You will maintain a calm reception, manage reservations, and relay messages across shifts while upholding voco service standards.

The role requires 1+ years at front desk, strong English communication, knowledge of Opera System, and a friendly, team-oriented approach. Weekend shifts and public holidays included in a dynamic hotel environment.

Qualifications

• 1+ years Front Desk Associate experience.
• Outstanding written and verbal communication skills.
• Knowledge of Opera System.
• Russian speaking.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, weekends and public holidays.
• Outgoing and friendly personality with a passion for service excellence to consistently deliver voco service standards.
• A true “team-player” mentality and flexible attitude towards a diverse set of tasks.
• Excellent communication skills.

Responsibilities

• Front Desk duties including welcoming guests and check-in/check-out.
• Relay messages and handle guest requests and queries.
• Maintain tranquil reception area and manage reservations.
• Review reservations for the day and ensure availability.
• Manage traces and ensure accurate room blocking.
• Operate PMS and card systems; handle guest accounts.
• Close guest accounts at checkout and address guest feedback.
• Ensure strict control of hotel keys and security procedures.
• Coordinate mail, packages and faxes as requested.
• Know hotel services and operating hours.

Skills

Communication skills

Customer service

Teamwork

Russian language

Tools

Opera System

Job description

voco Dubai Palm The Palm seeks a Front Desk Associate to welcome guests, check them in/out, and respond to queries with warmth and efficiency. You will maintain a calm reception, manage reservations, and relay messages across shifts while upholding voco service standards.

The role requires 1+ years at front desk, strong English communication, knowledge of Opera System, and a friendly, team-oriented approach. Weekend shifts and public holidays included in a dynamic hotel environment.