Guest Experience Specialist - On-Ground Entertainment & Cinemas

Tanqeeb; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Majid Al Futtaim Entertainment is seeking a Customer Service Officer (On Ground) to support operations across MAF Cinemas, Magic Planet, and Ski Dubai in Abu Dhabi. You will deliver high-quality guest experiences, handle ticketing and payments, and assist with events and marketing activities as needed.

The role requires strong English communication (Arabic a plus). A 1–2 year background in customer service or retail and a minimum high school education are expected, with opportunities to grow

Qualifications

• At least 1–2 years of experience in customer service, food & beverage, or retail.
• Minimum high school education required.

Responsibilities

• Handle ticketing, sales, and bookings using system platforms, including upselling and promoting products and services.
• Process payments accurately (cash, card, vouchers), issue receipts/refunds, and perform cash reconciliation and reporting.
• Assist with guest services including inquiries, complaints, tours, and coordination of parties and events.
• Maintain cleanliness, safety, and professional standards while following health and safety instructions.

Skills

Customer service

Communication skills

Cash handling

Basic computer use

Upselling techniques

Attention to detail

Education

High school diploma or equivalent

Job description

Majid Al Futtaim Entertainment is seeking a Customer Service Officer (On Ground) to support operations across MAF Cinemas, Magic Planet, and Ski Dubai in Abu Dhabi. You will deliver high-quality guest experiences, handle ticketing and payments, and assist with events and marketing activities as needed.

The role requires strong English communication (Arabic a plus). A 1–2 year background in customer service or retail and a minimum high school education are expected, with opportunities to grow