Guest Experience Specialist — Front Desk & Concierge

Sheraton; Sharjah; On-site; AED 78,000 - 123,000; Full time

Job summary

Sheraton is seeking a Guest Experience Expert in the United Arab Emirates to deliver a memorable service throughout a guest’s stay. You will welcome guests, handle requests, and help ensure smooth operations across front desk and service areas.

As a collaborative team player, you will uphold standards, protect guest confidentiality, and communicate clearly. You’ll move around the property, perform tasks with professionalism, and contribute to a welcoming atmosphere in every interaction.

Qualifications

• High school diploma or GED or equivalent.
• No related work experience.
• No supervisory experience.
• None

Responsibilities

• Process operational needs to ensure smooth guest flow.
• Address guest requests promptly and professionally.
• Complete daily reports and log activities.
• Share local area highlights to enhance guest experience.

Skills

Guest experience

Customer service

Teamwork

Communication

Education

High school diploma or GED

Job description

Sheraton is seeking a Guest Experience Expert in the United Arab Emirates to deliver a memorable service throughout a guest’s stay. You will welcome guests, handle requests, and help ensure smooth operations across front desk and service areas.

As a collaborative team player, you will uphold standards, protect guest confidentiality, and communicate clearly. You’ll move around the property, perform tasks with professionalism, and contribute to a welcoming atmosphere in every interaction.