Guest Experience Architect

Sheraton; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Sheraton Dubai is seeking a Guest Experience Expert to help create memorable stays for guests from check-in to check-out. You will proactively handle guest requests, coordinate with departments, and ensure smooth operations while maintaining a professional appearance and service standards.

This role requires staying on your feet for extended periods, moving around the property, and following Marriott policies.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Assist guests with check-in and check-out and process related requests.
• Address guest requests, complete reports, and share local highlights.
• Maintain a safe, confidential, and professional environment per company policies.
• Move around the property on foot, lift and carry items as needed (up to 10 pounds).

Education

High school diploma or GED

Job description

Sheraton Dubai is seeking a Guest Experience Expert to help create memorable stays for guests from check-in to check-out. You will proactively handle guest requests, coordinate with departments, and ensure smooth operations while maintaining a professional appearance and service standards.

This role requires staying on your feet for extended periods, moving around the property, and following Marriott policies.