Front Office Supervisor - Lead Luxury Guest Experience

Hyde Hotels; Dubai; On-site; AED 80,000 - 110,000; Full time

Job summary

Hyde Hotels in Dubai seeks a dynamic Front Office Supervisor to lead the front office team and deliver exceptional guest service. You will guide daily operations, balance efficiency with care, and ensure compliance with hotel policies while fostering a positive, high-performance environment.

Ideal candidates bring 3-4 years in guest services, a Bachelor’s in hospitality, and fluency in Arabic or regional languages, with strong communication and problem-solving skills to thrive in a luxury

Qualifications

• Minimum 3-4 years in guest services or front office operations.
• Proven supervisory or team leadership experience.
• Bachelor's degree in hospitality management, business administration, or related discipline.
• Experience in a luxury or upscale hotel environment.
• Multilingual abilities (Arabic or regional languages).
• Excellent interpersonal and communication skills (verbal and written).
• Ability to work under pressure in a fast-paced environment.
• Strong problem-solving and conflict resolution abilities.
• Knowledge of hotel service standards, procedures, and best practices.

Responsibilities

• Lead, supervise, and mentor the front office team while maintaining service standards and hotel policies.
• Deliver professional, friendly, engaging service to guests and stakeholders.
• Handle guest concerns and complaints with empathy and efficiency, escalating when necessary.
• Assign daily tasks and manage workflow for optimal productivity and guest satisfaction.
• Coordinate arrivals, departures, and special requests with attention to detail.
• Manage front office operations including check-ins/outs and room assignments in the PMS.
• Maintain accurate records and ensure compliance with procedures and safety protocols.
• Attend and contribute to departmental meetings and improvement initiatives.
• Balance operational needs with colleague wellbeing and a collaborative team environment.
• Assume manager-on-duty responsibilities as assigned.
• Assist guests with inquiries regarding hotel facilities and services.
• Monitor team performance and provide constructive feedback.
• Perform additional duties to support organisational goals.

Skills

Leadership/ Supervisory

Customer service

Multilingual abilities

Communication

Time management

Under pressure

Conflict resolution

Staff training

Service standards

Education

Bachelor's degree in hospitality management

Tools

Property Management System (PMS)

Hotel software platforms

Job description

Hyde Hotels in Dubai seeks a dynamic Front Office Supervisor to lead the front office team and deliver exceptional guest service. You will guide daily operations, balance efficiency with care, and ensure compliance with hotel policies while fostering a positive, high-performance environment.

Ideal candidates bring 3-4 years in guest services, a Bachelor’s in hospitality, and fluency in Arabic or regional languages, with strong communication and problem-solving skills to thrive in a luxury