Dubai Front Office Leader — Elevate Guest Experience

Ennismore; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Hyde in Dubai is seeking a dynamic Front Office Supervisor to lead the front office team and deliver exceptional guest experiences in a luxury hotel setting.

The role requires 3–4 years in guest services or front office operations, strong leadership, and fluency in relevant languages. You will manage check-ins/outs, handle guest inquiries, and drive service standards while maintaining a collaborative team atmosphere.

Qualifications

• 3–4 years of experience in guest services or front office operations.
• Proven supervisory or team leadership experience.
• Bachelor's degree in hospitality management, business administration, or related discipline.
• Experience in a luxury or upscale hotel environment.
• Multilingual abilities (particularly Arabic or other regional languages).
• Excellent interpersonal and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Strong problem-solving and conflict resolution abilities.
• Detail-oriented, reliable and punctual.
• Ability to lead and inspire a team.
• Knowledge of hotel service standards, procedures, and best practices.
• Strong time management and organizational skills.
• Experience with additional hotel systems and software platforms.
• Background in training and development of front office staff.
• Familiarity with Dubai's hospitality market and local customs.

Responsibilities

• Lead, supervise, and mentor the front office team while maintaining consistent adherence to service standards and hotel policies
• Deliver professional, friendly, and engaging service to all guests and stakeholders, setting the tone for exceptional hospitality
• Handle guest concerns and complaints with empathy and efficiency, resolving issues promptly and escalating when necessary
• Assign daily tasks and manage workflow to ensure optimal team productivity and guest satisfaction
• Coordinate guest arrivals, departures, and special requests with attention to detail and flexibility
• Manage front office operations including check-ins, check-outs, and room assignments using the Property Management System
• Maintain accurate records and documentation while ensuring compliance with all hotel procedures and safety protocols
• Attend and actively participate in departmental meetings, contributing to continuous improvement initiatives
• Balance operational needs with colleague well-being, fostering a supportive and collaborative team environment
• Assume manager-on-duty responsibilities as assigned, making decisive decisions to maintain service quality
• Assist guests with inquiries regarding hotel facilities and services in an informative and helpful manner
• Monitor team performance, provide constructive feedback, and support professional development opportunities
• Perform additional duties as assigned to support organizational goals

Skills

Front office leadership

Guest services

Multilingual

Customer service

Team motivation

Education

Bachelor's degree in Hospitality Management

Business Administration

Tools

Property Management System

Job description

Hyde in Dubai is seeking a dynamic Front Office Supervisor to lead the front office team and deliver exceptional guest experiences in a luxury hotel setting.

The role requires 3–4 years in guest services or front office operations, strong leadership, and fluency in relevant languages. You will manage check-ins/outs, handle guest inquiries, and drive service standards while maintaining a collaborative team atmosphere.