Guest Experience Specialist - Food & Beverage Service

AROUND THE BLOCK INVESTMENTS LLC; Dubai; On-site; AED 24,000 - 42,000; Full time

Job summary

AROUND THE BLOCK INVESTMENTS LLC in Dubai is seeking an experienced waiter to join our hospitality team. You will greet guests, present menus, take orders, and ensure accurate communication with the kitchen and bar.

The ideal candidate has excellent customer service, strong menu knowledge, and the ability to upsell and build positive guest relationships. You will work collaboratively with the kitchen, cashier, and service staff to deliver a seamless guest experience.

Qualifications

• Previous experience as a waiter or in a customer-facing F&B role.
• Excellent customer service and interpersonal skills.
• Strong verbal communication with guests from diverse backgrounds.
• Solid menu knowledge to explain items and allergens.
• Upselling and suggestive selling skills.
• Familiarity with restaurant POS systems and payment procedures.

Responsibilities

• Welcome guests in a friendly, professional manner.
• Present menus and provide accurate information regarding items, ingredients, promotions, and options.
• Take orders accurately and communicate them to the kitchen and beverage teams.
• Provide menu recommendations based on guest preferences.
• Deliver food and beverages promptly with correct presentation and order accuracy.
• Regularly check on guests and respond to requests.
• Maintain knowledge of the menu, ingredients, allergens, and promotions.
• Drive upselling and suggestive selling by recommending items and promotions.
• Handle guest concerns professionally and elevate to supervision when needed.
• Process orders and payments accurately through the POS system.
• Ensure tables and service areas are clean, organized, and prepared.
• Coordinate with kitchen, bar, cashier, and service staff for smooth operations.
• Support opening, closing, and shift handovers.
• Follow SOPs, service sequence, grooming, and brand standards.
• Maintain food safety, hygiene, sanitation, and workplace safety standards.
• Support promotional activities, events, and other outlet requirements.
• Build positive guest relationships and contribute to repeat visits.

Skills

Customer service

Interpersonal skills

Verbal communication

Menu knowledge

Upselling

POS familiarity

Tools

POS systems

Job description

AROUND THE BLOCK INVESTMENTS LLC in Dubai is seeking an experienced waiter to join our hospitality team. You will greet guests, present menus, take orders, and ensure accurate communication with the kitchen and bar.

The ideal candidate has excellent customer service, strong menu knowledge, and the ability to upsell and build positive guest relationships. You will work collaboratively with the kitchen, cashier, and service staff to deliver a seamless guest experience.