Guest Experience Specialist – Dubai Hospitality

Allegiance Real Estate; Dubai; Vor Ort; AED 78.000 - 134.000; Vollzeit

Zusammenfassung

Aliving Holiday Homes in Dubai is seeking a polished Guest Relations Officer to ensure a seamless guest journey from pre-arrival to post-check-out. You will manage guest inquiries, coordinate check-ins/outs, and provide accurate information about properties, facilities and local recommendations.

The role requires strong communication, problem-solving and a guest-focused approach, with weekend work as needed, coordinating with housekeeping and operations to deliver exceptional service.

Qualifikationen

• 1–2 years of experience in guest relations, hospitality, customer service, hotel operations or holiday homes.
• Excellent verbal and written communication skills.
• Professional and well-presented manner.
• Strong problem-solving and interpersonal skills.
• Ability to remain calm and professional when handling guest complaints or urgent requests.
• Strong organisational skills with the ability to manage multiple requests simultaneously.
• Good knowledge of Dubai and its hospitality landscape is an advantage.
• Proficiency in English is essential; additional languages are an advantage.
• Willingness to work on weekends and according to operational requirements.

Aufgaben

• Manage guest communication before, during and after their stay.
• Handle guest enquiries, requests and concerns promptly and professionally.
• Coordinate check-ins, check-outs and special guest arrangements.
• Provide guests with accurate information regarding properties, facilities, services and local recommendations.
• Follow up with guests to ensure a smooth and comfortable stay.
• Coordinate with housekeeping, maintenance and operations teams to resolve guest requests efficiently.
• Address complaints professionally and work towards effective resolutions.
• Maintain accurate guest records and ensure all communication is properly documented.
• Monitor guest feedback and identify opportunities to improve the overall guest experience.
• Support the team in maintaining high guest satisfaction and service standards.

Kenntnisse

Guest relations

Hospitality

Customer service

Hotel operations

Holiday homes

Jobbeschreibung

Aliving Holiday Homes in Dubai is seeking a polished Guest Relations Officer to ensure a seamless guest journey from pre-arrival to post-check-out. You will manage guest inquiries, coordinate check-ins/outs, and provide accurate information about properties, facilities and local recommendations.

The role requires strong communication, problem-solving and a guest-focused approach, with weekend work as needed, coordinating with housekeeping and operations to deliver exceptional service.