Guest Experience Specialist

ALIGN ON DEMAND LABORS SUPPLY SERVICES LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

ALIGN ON DEMAND LABORS SUPPLY SERVICES LLC in Dubai seeks a guest relations professional to welcome guests and provide friendly, professional assistance throughout their stay.

You will handle inquiries, requests, and feedback, coordinate with hotel and operations teams to ensure smooth experiences, and maintain accurate guest records while upholding service standards and resolving issues promptly. Fluency in Arabic and strong English are essential.

Qualifications

• Diploma/Bachelor’s degree in Hospitality, Business, or related field.
• 1–3 years of guest relations, customer service, or hospitality experience.
• Fluency in Arabic is essential
• Good English communication and interpersonal skills.

Responsibilities

• Welcome guests and provide professional, friendly assistance throughout their stay.
• Handle guest inquiries, requests, complaints, and feedback promptly.
• Coordinate with hotel/operations teams to ensure smooth guest experiences.
• Maintain accurate guest records and follow service standards.
• Promote a positive guest experience and resolve issues professionally.

Skills

Guest relations

Customer service

Interpersonal skills

Education

Diploma/Bachelor’s degree in Hospitality, Business, or related field

Job description

ALIGN ON DEMAND LABORS SUPPLY SERVICES LLC in Dubai seeks a guest relations professional to welcome guests and provide friendly, professional assistance throughout their stay.

You will handle inquiries, requests, and feedback, coordinate with hotel and operations teams to ensure smooth experiences, and maintain accurate guest records while upholding service standards and resolving issues promptly. Fluency in Arabic and strong English are essential.