Reservations Agent

Hilton; Dubai; On-site; AED 33,000 - 60,000; Full time

Job summary

Hilton is seeking a Reservations Agent in Dubai to warmly handle guest inquiries and convert them into confirmed reservations, delivering memorable experiences throughout the stay.

You will provide exceptional service, maintain accuracy in reservations, and actively promote hotel services and upgrades while supporting sales efforts for future opportunities. The role emphasizes hospitality, integrity, leadership, and teamwork.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.

Responsibilities

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members.
• Secure individual bookings: Convert guest inquiries into confirmed reservations.
• Maintain attention to detail: Record and process all reservations with accuracy.
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades.
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities.

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of Hospitality by delivering memorable experiences that make the stay for every guest.

Job Description

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of Hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.