Guest Experience Phone Operator

Rotana Hotels; Al Ain; On-site; AED 60,000 - 90,000; Full time

Job summary

Rotana Hotels seeks dynamic Front Office professionals to advance their careers. As a Telephone Operator you will handle every call with warmth and professionalism, ensuring a memorable guest experience.

You will greet guests by name, coordinate with hotel departments, and provide accurate information about hotel services. In this role you will maintain wake-up call schedules, manage messages, and ensure swift, courteous handling of all calls, contributing to smooth operations and guest

Responsibilities

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management's long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Job description

Rotana Hotels seeks dynamic Front Office professionals to advance their careers. As a Telephone Operator you will handle every call with warmth and professionalism, ensuring a memorable guest experience.

You will greet guests by name, coordinate with hotel departments, and provide accurate information about hotel services. In this role you will maintain wake-up call schedules, manage messages, and ensure swift, courteous handling of all calls, contributing to smooth operations and guest