Guest Experience & Operations Associate

Miral Experiences; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Miral Experiences is seeking an Operations Associate to enhance guest experiences and guide visitors through the attraction. You will help ensure safety, deliver exceptional service, and contribute to a welcoming atmosphere within the facility.

The role requires strong English communication skills, familiarity with Microsoft Office, and at least 1 year of experience in hospitality or leisure operations. Join a team delivering memorable experiences at Abu Dhabi’s premier destinations.

Qualifications

• Excellent communication skills (reading, writing, and speaking) in English.
• Ability to use Microsoft Office to a good standard (Outlook, Teams, Word, Excel and PowerPoint).
• Good problem-solving skills.
• Analytical skills to identify trends in provided data.
• Ability to act quickly and think on your feet.
• 1 year of experience working in an operational department within the hospitality or leisure industry (i.e. Operations, Ground Crew, Guest Services, Soft Services, Security).
• Knowledge of dry theme parks and attractions, specifically Operational departments (i.e. Operations, Ground Crew, Guest Services, Soft Services, Security).

Responsibilities

• Welcome visitors to the facility and provide an overview of the experience.
• Assist guests with navigation within the facility, providing directions and answering questions as/when needed.
• Ensure the safety of visitors by enforcing exhibition rules and guidelines, monitoring guest behavior, and responding to any safety concerns or emergencies.
• Provide excellent customer service, addressing visitor inquiries, resolving issues, and ensuring a positive and memorable experience for all guests.
• Maintain cleanliness and orderliness within the facility, including monitoring and tidying up as needed.
• Stay informed about upcoming events, exhibitions, and promotions and communicate relevant information to visitors.
• Uphold the values and mission, representing the brand with professionalism, enthusiasm, and a passion for art and technology.

Skills

English proficiency

Problem solving

Analytical thinking

Quick thinking

Hospitality operations experience

Tools

Microsoft Office

Job description

Miral Experiences is seeking an Operations Associate to enhance guest experiences and guide visitors through the attraction. You will help ensure safety, deliver exceptional service, and contribute to a welcoming atmosphere within the facility.

The role requires strong English communication skills, familiarity with Microsoft Office, and at least 1 year of experience in hospitality or leisure operations. Join a team delivering memorable experiences at Abu Dhabi’s premier destinations.