Front Office Team Lead - Elevate Guest Experience

Hilton; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Hilton Dubai is seeking a Front Office Supervisor to oversee daily front desk operations, ensure smooth check-ins, guest service excellence, and a warm, memorable guest experience.

You will lead a frontline team, manage schedules, resolve guest issues, and support the lobby flow. Hilton values integrity, leadership, teamwork and accountability to deliver the light and warmth of hospitality.

Qualifications

• A passion for hospitality and guest service.
• Integrity, leadership, teamwork, ownership.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

Job description

Hilton Dubai is seeking a Front Office Supervisor to oversee daily front desk operations, ensure smooth check-ins, guest service excellence, and a warm, memorable guest experience.

You will lead a frontline team, manage schedules, resolve guest issues, and support the lobby flow. Hilton values integrity, leadership, teamwork and accountability to deliver the light and warmth of hospitality.