Guest Relations Supervisor - Hilton Abu Dhabi Yas UAE National

Hilton; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Hilton in Abu Dhabi is seeking a Guest Relations Supervisor to ensure guests are greeted warmly and receive personalized, professional service throughout their stay. You will oversee daily guest relations, manage VIP arrangements, and respond to guest needs while coordinating with other departments to guarantee a seamless experience.

You will also support Front Office operations, maintain accurate guest information, and ensure Hilton service standards are consistently followed.

Qualifications

• Previous experience in Guest Relations, Front Office, or a similar hospitality role.
• Good communication and interpersonal skills.
• Good command of English, both written and spoken.
• Strong customer service and problem-solving skills.
• Ability to handle guest complaints professionally.
• Good organizational and time management skills.
• Ability to work under pressure and manage multiple tasks.
• Knowledge of hotel operations and guest service standards.
• Familiarity with ONQ, Synergy, and Hilton Honors is an advantage.
• Ability to work independently and as part of a team.
• Positive attitude, professional appearance, and attention to detail.
• Flexibility to work different shifts, weekends, and public holidays.

Responsibilities

• Ensure guests receive a warm welcome, personalized attention, and professional service throughout their stay.
• Oversee daily guest relations activities and manage VIP arrangements.
• Respond to guest needs and collaborate with other departments to ensure a smooth guest experience.
• Support Front Office operations and maintain accurate guest information.
• Ensure Hilton service standards are consistently followed.

Skills

Guest relations experience

Communication skills

English proficiency

Customer service

Problem solving

Organization & time management

Working under pressure

Teamwork

Shift flexibility

Tools

ONQ

Synergy

Hilton Honors

Job description

Job Description:

As a Guest Relations Supervisor, you will ensure that all guests receive a warm welcome, personalized attention, and professional service throughout their stay.

You will oversee daily guest relations activities, manage VIP arrangements, respond to guest needs, and work closely with other departments to ensure a smooth guest experience.

You will also support Front Office operations, maintain accurate guest information, and ensure that Hilton service standards are consistently followed.

Responsibilities

Qualifications and Skills

• Previous experience in Guest Relations, Front Office, or a similar hospitality role.
• Good communication and interpersonal skills.
• Good command of English, both written and spoken.
• Strong customer service and problem-solving skills.
• Ability to handle guest complaints professionally.
• Good organizational and time management skills.
• Ability to work under pressure and manage multiple tasks.
• Knowledge of hotel operations and guest service standards.
• Familiarity with ONQ, Synergy, and Hilton Honors is an advantage.
• Ability to work independently and as part of a team.
• Positive attitude, professional appearance, and attention to detail.
• Flexibility to work different shifts, weekends, and public holidays.

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Requirements: