Guest Experience Lead - VIP Service & Concierge

Grand Hyatt; Dubai; Sur place; AED 60 000 - 80 000; Plein temps

Résumé du poste

Grand Hyatt Dubai is seeking a Guest Relations Officer to provide an excellent and consistent level of service to guests across the hotel, including reception, concierge, and communications center. You will coordinate with Front Desk, Sales, Housekeeping and Security to ensure seamless guest experiences.

Ideal candidates have a relevant hospitality or tourism degree and at least two years in hotel operations, with strong customer service, communications and interpersonal skills.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years' work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsabilités

• Assist with guest services in areas such as reception, executive floor, communication center or concierge.
• Maintain full working knowledge of hotel systems and ensure duties are performed efficiently.
• Ensure VIP guests are met on arrival and receive the best level of service.
• Assist Front Office Manager to achieve KPIs for the department.

Connaissances

Customer service

Interpersonal skills

Communications

Formation

Hospitality or Tourism management degree/diploma

Description du poste

Grand Hyatt Dubai is seeking a Guest Relations Officer to provide an excellent and consistent level of service to guests across the hotel, including reception, concierge, and communications center. You will coordinate with Front Desk, Sales, Housekeeping and Security to ensure seamless guest experiences.

Ideal candidates have a relevant hospitality or tourism degree and at least two years in hotel operations, with strong customer service, communications and interpersonal skills.