Guest Experience Lead – VIP Reservations & Host Desk

The Food and Beverage Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

The Food and Beverage Group is seeking a Guest Relations Executive to enhance the guest experience. This role is crucial in shaping perceptions and managing reservations, ensuring a warm, professional service.

Ideal candidates will have 2-4 years experience in a premium hospitality environment, excellent communication skills, and a calm demeanor under pressure. Fluency in English is essential, and additional languages are advantageous.

Qualifications

• 2-4 years’ experience in guest relations or hosting within a premium hospitality environment.
• Calm, professional approach under pressure.

Responsibilities

• Manage the guest journey from first contact to departure.
• Welcome guests warmly and manage their expectations.
• Maintain accurate guest profiles and coordinate seating.

Skills

Strong communication and interpersonal skills

Experience using reservation and guest management systems

Fluent in English

Job description

The Food and Beverage Group is seeking a Guest Relations Executive to enhance the guest experience. This role is crucial in shaping perceptions and managing reservations, ensuring a warm, professional service.

Ideal candidates will have 2-4 years experience in a premium hospitality environment, excellent communication skills, and a calm demeanor under pressure. Fluency in English is essential, and additional languages are advantageous.