Guest Experience Lead – Luxury Hotel

ANdAZ; Dubai; On-site; AED 42,000 - 72,000; Full time

Job summary

Andaz Dubai The Palm is seeking a Guest Relations Officer to balance responsibilities, engage guests and coordinate pre-arrival preferences with relevant departments. You will manage lobby interactions and aim to deliver memorable experiences with authentic stay touches and a seamless departure.

Fluency in German and French or another European language is preferred, with strong customer service and communication skills essential for daily guest interactions in a luxury hotel environment.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Prior work experience in Front Office or Guest Relations Departments in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Balance tasks while maintaining meaningful interactions with guests during their stay.
• Coordinate special preparations prior to guests’ arrival according to preferences and through ongoing communication with relevant departments.
• Oversee Lobby area daily while interacting with guests and visitors.
• Create memorable experiences through creative initiatives, authentic stay experiences and hassle-free departures.

Skills

Customer service

Interpersonal skills

Communication

German language

French language

Education

Hospitality/Tourism degree or diploma

Job description

Andaz Dubai The Palm is seeking a Guest Relations Officer to balance responsibilities, engage guests and coordinate pre-arrival preferences with relevant departments. You will manage lobby interactions and aim to deliver memorable experiences with authentic stay touches and a seamless departure.

Fluency in German and French or another European language is preferred, with strong customer service and communication skills essential for daily guest interactions in a luxury hotel environment.