Guest Service Officer - Guest Relations

ANdAZ; Dubai; On-site; AED 42,000 - 72,000; Full time

Job summary

Andaz Dubai The Palm is seeking a Guest Relations Officer to balance responsibilities, engage guests and coordinate pre-arrival preferences with relevant departments. You will manage lobby interactions and aim to deliver memorable experiences with authentic stay touches and a seamless departure.

Fluency in German and French or another European language is preferred, with strong customer service and communication skills essential for daily guest interactions in a luxury hotel environment.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Prior work experience in Front Office or Guest Relations Departments in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Balance tasks while maintaining meaningful interactions with guests during their stay.
• Coordinate special preparations prior to guests’ arrival according to preferences and through ongoing communication with relevant departments.
• Oversee Lobby area daily while interacting with guests and visitors.
• Create memorable experiences through creative initiatives, authentic stay experiences and hassle-free departures.

Skills

Customer service

Interpersonal skills

Communication

German language

French language

Education

Hospitality/Tourism degree or diploma

Job description

Job Description:

Organization- Andaz Dubai The Palm

Summary

Guest Relations Officer has to efficiently balance all tasks while maintaining meaningful interactions with guests during their stay. GRO is responsible for special preparation prior to guests’ arrival according to their preferences and through continuous communication with relevant departments.

On a daily basis, Guest Relations Officer is responsible for the Lobby area while interacting with guests and visitors.

Guest Relations Officer is responsible for creating memorable experiences for our guests through creative initiatives, authentic stay experiences and a seamless, hassle- free departure in order to achieve the required guest’s satisfaction and guests’ recognition level.

Language Preference: German, French and other European Languages

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Prior work experience in Front Office or Guest Relations Departments in hotel operations. Good customer service, communications and interpersonal skills are a must.

Requirements: