Guest Experience Lead – Front Office Supervisor

Hilton; Ras Al Khaimah; On-site; AED 100,000 - 160,000; Full time

Job summary

Hilton Ras Al Khaimah is seeking a Front Office Supervisor to lead daily front office operations and deliver the warm, memorable hospitality Hilton is known for. You will guide the front desk team to ensure smooth check-ins and check-outs, while actively resolving guest inquiries to uphold our service standards.

In this role, you’ll supervise day-to-day operations, create schedules, conduct pre-shift meetings, and provide on-the-spot feedback.

Qualifications

• Front office teamwork and guest service awareness.
• Ability to supervise and guide front desk staff.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback.
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues.
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.
• Manage special projects: Lead department initiatives or ad-hoc assignments.

Job description

Hilton Ras Al Khaimah is seeking a Front Office Supervisor to lead daily front office operations and deliver the warm, memorable hospitality Hilton is known for. You will guide the front desk team to ensure smooth check-ins and check-outs, while actively resolving guest inquiries to uphold our service standards.

In this role, you’ll supervise day-to-day operations, create schedules, conduct pre-shift meetings, and provide on-the-spot feedback.