Guest Experience Lead - Front Desk & Operations

Radisson Hotel Group; Fujairah City; On-site; AED 67,000 - 134,000; Full time

Job summary

Radisson Fujairah is seeking a Front Office Supervisor to support the daily operation of our Front Office, lead by example, inspire colleagues and ensure every guest enjoys a memorable arrival and departure experience. Join the opening team at Radisson Hotel Fujairah, bringing strong leadership to a brand-new property with 202 rooms and multiple meeting spaces.

You will supervise front desk operations, mentor staff, handle feedback and help maintain high service standards in a growing hotel near

Qualifications

• Previous Front Office experience in a hotel, supervisory preferred.
• Strong leadership and coaching skills.
• Excellent guest service and communication abilities.
• Knowledge of hotel PMS systems is an advantage.
• Well organized with the ability to multitask in a fast-paced environment.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Supervise daily Front Desk operations and guest service.
• Lead and motivate Front Office team during shifts.
• Handle guest feedback and resolve concerns efficiently.
• Assist training and development of team members.
• Ensure compliance with brand standards and hotel procedures.
• Monitor room availability, arrivals and departures for efficiency.
• Assist with administrative duties, reporting and handovers.

Skills

Leadership

Guest service

Communication

Multitasking

Fluency in English

Tools

PMS software

Job description

Radisson Fujairah is seeking a Front Office Supervisor to support the daily operation of our Front Office, lead by example, inspire colleagues and ensure every guest enjoys a memorable arrival and departure experience. Join the opening team at Radisson Hotel Fujairah, bringing strong leadership to a brand-new property with 202 rooms and multiple meeting spaces.

You will supervise front desk operations, mentor staff, handle feedback and help maintain high service standards in a growing hotel near