Guest Experience Hostess - Luxury Hotel Front Desk

Kimpton; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Training programs

Job summary

InterContinental Dubai Marina Hotel & Residences is seeking a Hostess to warmly welcome guests, manage reservations, and support the restaurant team in daily operations. You will ensure guests feel valued, coordinate seating, and assist with drink orders while maintaining high service standards.

Ideal candidates have 2+ years in a similar role, excellent communication, and a passion for hospitality. The role offers a dynamic, customer-centric environment with opportunities for growth and

Qualifications

• 2+ years in a similar role in hospitality or food service.
• Strong communication skills with a guest-first mindset.
• Passion for hospitality and food, with focus on guest satisfaction.
• Ability to assist and coordinate restaurant team operations, inventory and related tasks.
• Positive, approachable personality with hands-on leadership style.

Responsibilities

• Handle phone calls and customer queries about the restaurant and menu and taking reservations
• Assure guests are welcomed, comfortable, and served promptly during meals
• Seat guests and take initial drink orders to ensure smooth service
• Engage with guests to ensure satisfaction with food and service
• Assist restaurant manager in daily restaurant operations
• Respond to complaints and help resolve them
• Support other restaurant positions as needed

Skills

Guest service

Communication

Hospitality

Leadership

Team coordination

Tools

POS system

Job description

InterContinental Dubai Marina Hotel & Residences is seeking a Hostess to warmly welcome guests, manage reservations, and support the restaurant team in daily operations. You will ensure guests feel valued, coordinate seating, and assist with drink orders while maintaining high service standards.

Ideal candidates have 2+ years in a similar role, excellent communication, and a passion for hospitality. The role offers a dynamic, customer-centric environment with opportunities for growth and