Guest Experience Host - Warm Welcomes & Reservations

Ennismore; Ras Al Khaimah; On-site; AED 33,000 - 50,000; Full time

Job summary

Rixos is seeking a Hostess to create a warm first impression by greeting guests, seating them, and managing reservations at our luxury restaurant in Ras Al Khaimah. You will maintain knowledge of layouts, menus, promotions, and hotel services while providing friendly, efficient service.

The role requires strong English communication, a professional appearance, and the ability to handle busy periods, waiting lists, and special requests.

Qualifications

• 1+ year experience as a Hostess or in a similar food and beverage role.
• Excellent English verbal communication; additional Arabic or Russian is a plus.
• Strong guest service and interpersonal skills.
• Professional appearance and well-groomed presentation.
• Basic knowledge of food and beverage service.
• Basic computer skills.

Responsibilities

• Welcome guests warmly and escort them to their tables.
• Manage reservations, cancellations, table assignments, and special requests.
• Maintain knowledge of restaurant layouts, operating hours, menus, promotions, and hotel services.
• Answer telephone inquiries professionally.
• Monitor guest flow and organize waiting lists during busy periods.
• Anticipate guest needs and resolve concerns.
• Conduct table visits and coordinate with the team to ensure guest satisfaction.
• Maintain a clean, organized hostess desk and dining area.
• Support menu preparation, cashiering procedures, and restaurant operations when required.
• Work closely with colleagues to deliver friendly, efficient, and professional service.

Skills

Guest service

English fluency

Communication skills

Professional appearance

Team player

Tools

POS system

Job description

Rixos is seeking a Hostess to create a warm first impression by greeting guests, seating them, and managing reservations at our luxury restaurant in Ras Al Khaimah. You will maintain knowledge of layouts, menus, promotions, and hotel services while providing friendly, efficient service.

The role requires strong English communication, a professional appearance, and the ability to handle busy periods, waiting lists, and special requests.