Russian-speaking Guest Experience Host & Lead Generator

Travel + Leisure Co.; United Arab Emirates; On-site; AED 40,000 - 64,000; Full time

Benefits offered by this job

Professional development funding

Great career development opportunities

Job summary

Travel + Leisure Co. Ras Al-Khaimah is seeking a Guest Experience Host & Face-to-Face Lead Generator to welcome owners and guests, provide local area information, and handle check-in paperwork.

You will generate sales appointments, build rapport with customers, and collaborate with resort operations to ensure a seamless experience. Russian language skills and flexible weekend availability are required. This role offers growth opportunities within a global leisure travel company.

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Arabic and English proficiency.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Experience with a PMS system (Hirum, Fidelio, Opera) is advantageous.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Responsibilities

• Greeting and registering owners and guests.
• Providing information on local area attractions.
• Completion of all department-related paperwork.
• Using all communication equipment, including telephones, facsimiles and computers.
• Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications.
• Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream.
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered.
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process.
• Clearly articulate the benefit of travelling within Travel & Leisure’s community.
• Meet targets and KPI’s as set by the business.
• This role requires you to be available for weekend and public holiday shifts.
• This role requires a native level proficiency in Russian.

Skills

Customer service

Communication

Arabic

English

Schedule flexibility

Professional grooming

Problem solving

Russian language

Tools

PMS systems

Job description

Travel + Leisure Co. Ras Al-Khaimah is seeking a Guest Experience Host & Face-to-Face Lead Generator to welcome owners and guests, provide local area information, and handle check-in paperwork.

You will generate sales appointments, build rapport with customers, and collaborate with resort operations to ensure a seamless experience. Russian language skills and flexible weekend availability are required. This role offers growth opportunities within a global leisure travel company.