Welcome Ambassador / Hostess

Mövenpick Hotels & Resorts; Ras Al Khaimah; On-site; AED 36,000 - 78,000; Full time

Job summary

Mövenpick Resort Al Marjan Island in Ras Al Khaimah is seeking a Welcome Ambassador/Hostess to be the first smiling face for guests, delivering a warm, professional welcome and ensuring a seamless dining experience from arrival to departure.

In this role you will greet guests in the lobby, assist with directions, coordinate with Concierge and Front Office, promote resort facilities, and maintain brand standards in all guest interactions.

Qualifications

• Previous experience in Guest Relations, Front Office, Concierge, Hospitality, or a customer-facing role is preferred.
• Excellent communication and interpersonal skills.
• Warm, outgoing, and approachable personality.
• Strong problem-solving abilities and attention to detail.
• Ability to remain professional and composed in a fast-paced environment.
• Fluency in English; additional languages such as Russian, Arabic, German, or French are an advantage.
• Passion for delivering exceptional guest service and creating memorable experiences.

Responsibilities

• Welcome and acknowledge all guests and visitors in a friendly, professional, and engaging manner.
• Act as the first point of contact in the lobby, creating a positive and lasting first impression.
• Assist guests with directions, resort information, facilities, and services.
• Coordinate with Concierge, Front Office, and other departments to ensure smooth guest experiences.
• Anticipate guest needs and proactively offer assistance when required.
• Support guest arrivals and departures by providing information and guidance.
• Handle guest inquiries, concerns, and special requests efficiently and courteously.
• Maintain a visible presence in the lobby and public areas to engage with guests and offer assistance.
• Promote resort facilities, dining outlets, activities, and special promotions.
• Ensure the lobby area remains welcoming, organized, and aligned with brand standards.
• Foster positive relationships with guests to enhance satisfaction and loyalty.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Professionalism

Fluency in English

Job description

Company Description

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.

Job Description

Welcome Ambassador / Hostess

Passionate about creating memorable guest experiences? As a Welcome Ambassador / Hostess, you will be the first point of contact for our guests, providing a warm and professional welcome while ensuring a seamless dining experience from arrival to departure.

What You Will Be Doing

• Welcome and acknowledge all guests and visitors in a friendly, professional, and engaging manner.
• Act as the first point of contact in the lobby, creating a positive and lasting first impression.
• Assist guests with directions, resort information, facilities, and services.
• Coordinate with Concierge, Front Office, and other departments to ensure smooth guest experiences.
• Anticipate guest needs and proactively offer assistance when required.
• Support guest arrivals and departures by providing information and guidance.
• Handle guest inquiries, concerns, and special requests efficiently and courteously.
• Maintain a visible presence in the lobby and public areas to engage with guests and offer assistance.
• Promote resort facilities, dining outlets, activities, and special promotions.
• Ensure the lobby area remains welcoming, organized, and aligned with brand standards.
• Foster positive relationships with guests to enhance satisfaction and loyalty.

Qualifications

Your experience and skills include

• Previous experience in Guest Relations, Front Office, Concierge, Hospitality, or a customer-facing role is preferred.
• Excellent communication and interpersonal skills.
• Warm, outgoing, and approachable personality.
• Strong problem-solving abilities and attention to detail.
• Ability to remain professional and composed in a fast-paced environment.
• Fluency in English; additional languages such as Russian, Arabic, German, or French are an advantage.
• Passion for delivering exceptional guest service and creating memorable experiences.

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS