Guest Experience Host – Reservations & Seating

AccorHotel; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

AccorHotel Dubai is seeking a reservations host/hostess to deliver warm, professional service in a busy restaurant. You will greet guests, present menus, and manage reservations, ensuring smooth seating according to floor plan and guest preferences.

You will answer calls within 3 rings, record bookings, communicate changes to management, monitor readiness, and maintain clean host/hostess areas. A relevant hospitality qualification and 2 years in hotel operations help you excel.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations.

Responsibilities

• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take, record and confirm restaurant reservations / cancellations in accordance with standards.
• Communicate reservation or cancellation changes to management as they arise during the shift.
• Monitor the preparation of own assignments, ensuring compliance with standards.
• Ensure that all menus and check folders are cleaned and stocked.
• Review the Reservation book, pre-assign designated tables and follow up on special requests.
• Greet guests at the entrance and seat them according to floor plan, ensuring fairness to staff.
• Present the open menu and ensure tables are set for best guest service.

Skills

Customer service

Communication

Interpersonal skills

Education

Diploma in Hospitality or Tourism Management

Job description

AccorHotel Dubai is seeking a reservations host/hostess to deliver warm, professional service in a busy restaurant. You will greet guests, present menus, and manage reservations, ensuring smooth seating according to floor plan and guest preferences.

You will answer calls within 3 rings, record bookings, communicate changes to management, monitor readiness, and maintain clean host/hostess areas. A relevant hospitality qualification and 2 years in hotel operations help you excel.