Guest Experience Host & Lead Generator (Russian)

Travel + Leisure Co.; Ras Al Khaimah; Vor Ort; AED 74.000 - 97.000; Vollzeit

Zusammenfassung

Travel + Leisure Co. is seeking a Guest Experience Host & Face-to-Face Lead Generator in Ras Al-Khaimah. You will greet and register owners and guests, provide local information, and assist in generating sales appointments for our sales centers at our resorts and via livestream.

The role requires native Russian, Arabic and English, strong customer service, and the ability to work weekends and public holidays. Experience with PMS systems is advantageous.

Qualifikationen

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Arabic and English.
• Native level proficiency in Russian.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Aufgaben

• Greet and register owners and guests.
• Provide information on local area attractions.
• Complete all department-related paperwork.
• Use communication equipment (phones, faxes, computers).
• Assist in the tour generation process to qualify prospects.
• Meet guests face to face and generate sales appointments for sales centres.
• Build rapport with customers to ensure an exceptional experience.
• Coordinate with resort operations for smooth check-in for owners and guests.
• Articulate benefits of travelling within Travel & Leisure's community.
• Meet targets and KPIs as set by the business.
• Work weekends and public holidays as required.

Kenntnisse

Customer service

Communication

Interpersonal skills

Russian language

Tools

Hirum

Fidelio

Opera

Jobbeschreibung

Travel + Leisure Co. is seeking a Guest Experience Host & Face-to-Face Lead Generator in Ras Al-Khaimah. You will greet and register owners and guests, provide local information, and assist in generating sales appointments for our sales centers at our resorts and via livestream.

The role requires native Russian, Arabic and English, strong customer service, and the ability to work weekends and public holidays. Experience with PMS systems is advantageous.