Hotel Host: Warm Welcome & Seamless Seating

Hilton Worldwide Holdings Inc.; United Arab Emirates; On-site; AED 60,000 - 96,000; Full time

Job summary

Hilton Worldwide Holdings Inc. in the United Arab Emirates is seeking a Hostess to greet guests, manage the reception and seating, and support the dining team with a warm, professional approach.

You will coordinate with the Restaurant Manager and service colleagues to ensure smooth operations, maintain a clean hostess area, and provide attentive service to guests, including VIPs and special occasions, while upholding Hilton standards.

Responsibilities

• Welcome and warmly greet all guests upon arrival.
• Manage the reception and seating of guests in a friendly, professional, and efficient manner.
• Escort guests to their tables and provide menus while ensuring the dining area is properly presented.
• Manage table reservations, walk-ins, waiting lists, and seating arrangements effectively.
• Answer guest inquiries regarding menus, restaurant facilities, promotions, and operating hours.
• Coordinate closely with the Restaurant Manager, Service Team, Kitchen, and other departments to ensure smooth operations.
• Monitor table availability and ensure efficient rotation of tables during busy periods.
• Maintain accurate reservation records and communicate any special requests or VIP arrangements to the relevant team.
• Handle guest feedback, requests, and concerns professionally and escalate issues to the supervisor or manager when required.
• Ensure the entrance, hostess desk, waiting area, and surrounding areas are clean, organized, and presentable at all times.
• Assist with guest recognition and provide personalized service to repeat guests, VIPs, and special occasions.
• Support the service team during busy periods, including assisting with menus, beverages, and basic guest requirements where appropriate.
• Maintain a thorough knowledge of the restaurant's menu, promotions, facilities, and hotel services.
• Follow all hotel standards, brand standards, grooming requirements, health and safety procedures, and service guidelines.
• Maintain professional communication and positive relationships with guests and colleagues.
• Perform any other reasonable duties assigned by the Restaurant Manager or Supervisor.

Job description

Hilton Worldwide Holdings Inc. in the United Arab Emirates is seeking a Hostess to greet guests, manage the reception and seating, and support the dining team with a warm, professional approach.

You will coordinate with the Restaurant Manager and service colleagues to ensure smooth operations, maintain a clean hostess area, and provide attentive service to guests, including VIPs and special occasions, while upholding Hilton standards.