Guest Experience F&B Associate for Hotels & Events

The First Group; Dubai Emirate; On-site; AED 39,000 - 78,000; Full time

Job summary

The First Group Hospitality in Dubai is seeking a friendly and professional Food and Beverage Associate to join the hotel's dining venues, bars, and events teams. You will help deliver warm, efficient service and ensure guests enjoy a consistently high standard of hospitality.

The ideal candidate has hospitality or customer-service experience, strong communication and interpersonal skills, a professional appearance, and flexibility to work shifts, weekends, and public holidays in a fast-paced

Qualifications

• Experience in a hotel/restaurant/café/bar preferred.
• Hospitality or customer-service background advantageous.
• Good communication and interpersonal skills.
• Professional appearance and guest-focused attitude.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome guests warmly and assist with seating and menu information.
• Take food and beverage orders accurately and process them efficiently.
• Serve food and beverages according to hotel standards.
• Ensure tables, service areas, and equipment are clean and properly arranged.
• Respond promptly and courteously to guest requests and feedback.
• Coordinate with the kitchen and bar teams to ensure timely service.
• Follow correct billing, cash-handling, and payment procedures.
• Maintain knowledge of menus, promotions, ingredients, and hotel facilities.
• Follow food safety, hygiene, health, and safety standards.
• Assist with restaurant opening, closing, banquets, and special events.
• Report guest concerns, maintenance issues, and stock shortages to the supervisor.
• Support colleagues and contribute to a positive team environment.

Skills

Hospitality experience

Customer service

Communication skills

Interpersonal skills

Eye for detail

Flexible shifts

Positive attitude

Food & beverage knowledge

Job description

The First Group Hospitality in Dubai is seeking a friendly and professional Food and Beverage Associate to join the hotel's dining venues, bars, and events teams. You will help deliver warm, efficient service and ensure guests enjoy a consistently high standard of hospitality.

The ideal candidate has hospitality or customer-service experience, strong communication and interpersonal skills, a professional appearance, and flexibility to work shifts, weekends, and public holidays in a fast-paced