Guest Experience F&B Associate

Millennium Hotels and Resorts; Abu Dhabi; On-site; AED 28,000 - 50,000; Full time

Job summary

Millennium Hotels and Resorts in Abu Dhabi is seeking an energetic F&B Associate to deliver courteous service and ensure guest satisfaction. You will greet guests, take orders, relay to the kitchen, serve meals, and maintain a clean dining area.

Collaborate with the team to meet service standards, upsell menu items, and handle payments accurately while following hygiene and safety guidelines for a safe working environment in a premium hospitality setting.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Take customer orders, answer questions, and make menu recommendations.
• Relay orders to the kitchen and ensure accurate and timely delivery of food and beverages.
• Serve meals and drinks in accordance with established standards and presentation guidelines.
• Handle guest inquiries, concerns, and requests promptly and courteously.
• Maintain a clean and organized dining area, including setting up tables and clearing dishes.
• Collaborate with kitchen and the F&B team to ensure smooth coordination of service.
• Upsell menu items and promote special promotions to enhance the guest experience.
• Process customer payments and handle cash transactions accurately.
• Follow hygiene and safety guidelines to ensure a clean and safe working environment.
• Assist in restocking and replenishing supplies as needed.
• Work collaboratively with team members to achieve overall F&B goals and guest satisfaction.
• Uphold environmental, health, and safety standards in alignment with organizational policies.

Skills

Guest service

Customer interaction

Upselling

Cash handling

Team collaboration

Job description

Millennium Hotels and Resorts in Abu Dhabi is seeking an energetic F&B Associate to deliver courteous service and ensure guest satisfaction. You will greet guests, take orders, relay to the kitchen, serve meals, and maintain a clean dining area.

Collaborate with the team to meet service standards, upsell menu items, and handle payments accurately while following hygiene and safety guidelines for a safe working environment in a premium hospitality setting.