Guest Experience Supervisor

The Ritz-Carlton; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

The Ritz-Carlton Abu Dhabi invites applications for a guest services role focused on answering, recording, and processing guest calls, requests, questions, or concerns, and ensuring issues are resolved. You will monitor lines, log guest requests, and provide directions and information about the property.

The position emphasizes training and coaching staff, maintaining the Gold Standards, and delivering exceptional luxury service in every guest interaction, while upholding confidentiality and

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Assist management in training, scheduling, evaluating, motivating and coaching employees.
• Maintain confidentiality of proprietary information and protect company assets.

Education

High school diploma or GED equivalent

Job description

The Ritz-Carlton Abu Dhabi invites applications for a guest services role focused on answering, recording, and processing guest calls, requests, questions, or concerns, and ensuring issues are resolved. You will monitor lines, log guest requests, and provide directions and information about the property.

The position emphasizes training and coaching staff, maintaining the Gold Standards, and delivering exceptional luxury service in every guest interaction, while upholding confidentiality and