Guest Experience Coordinator (Arabic Speaker)

The Authors Holiday Homes; United Arab Emirates; On-site; AED 40,000 - 60,000; Full time

Job summary

The Authors Holiday Homes is seeking a Customer Care Representative (Airbnb Operations) to manage guest communications across booking platforms. Responsibilities include responding to inquiries, coordinating with operational departments, and ensuring guest satisfaction.

Qualifications include fluency in Arabic, a high school diploma or degree, and customer service experience. The role requires strong English communication skills and the ability to work in a fast-paced environment.

Qualifications

• Arabic speaker is a must.
• High school or bachelor's degree is required.
• Customer service experience preferred.

Responsibilities

• Respond professionally to guest inquiries across all communications.
• Manage guest communication through multiple platforms.
• Coordinate daily with Operations and Housekeeping teams.

Skills

Arabic speaker

Good English communication skills

Customer service or hospitality experience

Basic computer skills (Email, Microsoft Office)

Problem-solving ability

Friendly, professional, and organized

Ability to work in a fast-paced environment

Education

High school diploma or bachelor’s degree

Job description

The Authors Holiday Homes is seeking a Customer Care Representative (Airbnb Operations) to manage guest communications across booking platforms. Responsibilities include responding to inquiries, coordinating with operational departments, and ensuring guest satisfaction.

Qualifications include fluency in Arabic, a high school diploma or degree, and customer service experience. The role requires strong English communication skills and the ability to work in a fast-paced environment.