Guest Experience Coordinator

The Lana, Dubai - Dorchester Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Development opportunities

Complimentary stays

Dining discount 50%

Meals on duty

Medical insurance

Life insurance

Flight allowance

Company accommodation

Company transport

Uniform + laundry

Service charge

Job summary

The Lana, Dubai – Dorchester Collection invites a Guest Contact Coordinator to join our luxury team in Dubai. You will be the friendly voice guiding guests, coordinating requests and ensuring seamless service across departments.

With focus on hospitality excellence, you’ll engage guests professionally, manage calls and wake-up services, and support a culture shaped by We Care values in a premier luxury hotel setting.

Qualifications

• Customer service drive with outstanding communication and active listening skills.
• Excellent problem-solving and multitasking abilities.
• Strong knowledge of technology usage.
• Fluency in English; other languages beneficial.
• Hotel industry experience in luxury settings is a plus.
• Relevant professional qualifications or hotel school diploma.

Responsibilities

• Act as air traffic controller for all incoming guest requests and cases.
• Manage administrative and technical requirements to ensure seamless guest experience.
• Answer external and internal calls and connect to relevant parties; maintain systems and logbooks, respond to emergencies.
• Fulfilling special requests such as taking messages, printing, or help on occasions.
• Communicate with other departments to ensure alignment and teamwork.
• Bring to life the We Care values in daily operations.

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Technology

Education

Hotel school diploma

Job description

The Lana, Dubai – Dorchester Collection invites a Guest Contact Coordinator to join our luxury team in Dubai. You will be the friendly voice guiding guests, coordinating requests and ensuring seamless service across departments.

With focus on hospitality excellence, you’ll engage guests professionally, manage calls and wake-up services, and support a culture shaped by We Care values in a premier luxury hotel setting.