Guest Experience & Communications Coordinator

Dorchester Collection; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Development opportunities

Complimentary stays with breakfast

50% off at sister hotels

Meals on duty

Private medical insurance

Life insurance

Flight allowance

Shared company accommodation

Transport to/from work

Uniform and laundry

Job summary

The Lana Dorchester Collection Dubai is seeking a Guest Contact Coordinator to deliver exceptional guest experiences in a luxury hotel environment. You will handle guest requests, coordinate with multiple departments, and ensure flawless service while upholding our We Care philosophy.

Ideal candidates bring 2–3+ years in luxury hotel guest services, superb communication, and a passion for hospitality excellence in a dynamic, service-driven setting.

Qualifications

• Customer service drive with outstanding communication and active listening skills.
• Excellent problem-solving and multitasking skills.
• Relationship driven.
• Excellent knowledge of the use of technology.
• You have great communication skills with a strong customer service and business ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• Having skills in other languages such as Arabic, French, Mandarin or Spanish is beneficial.
• You will have a relevant professional qualifications or hotel school diploma and bring wealth of past experience working in similar capacity for luxury hotels for at least 2-3 years.
• Proven previous experience in a similar or in a relevant role in customer service is an advantage.

Responsibilities

• Act as an air traffic controller for all incoming guest requests and cases.
• Proactively manage all administrative and technical requirements to ensure seamless guest experience.
• Answer external and internal calls and connect to relevant parties.
• Maintain departmental systems, procedures and logbooks, and log guest wake-up calls.
• Fulfill messages, printing and special occasion requests.
• Coordinate with other departments to ensure alignment with the Dorchester Collection culture.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Relationship building

Tech literacy

English proficiency

Other languages beneficial

Education

Hotel school diploma

Job description

The Lana Dorchester Collection Dubai is seeking a Guest Contact Coordinator to deliver exceptional guest experiences in a luxury hotel environment. You will handle guest requests, coordinate with multiple departments, and ensure flawless service while upholding our We Care philosophy.

Ideal candidates bring 2–3+ years in luxury hotel guest services, superb communication, and a passion for hospitality excellence in a dynamic, service-driven setting.