Guest Experience Concierge - Luxury Lobby

RIXOS; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Benefits offered by this job

Duty meals

Travel benefits

Medical insurance

Job summary

Rixos Marina Abu Dhabi, a luxury hotel, is seeking a Guest Service professional to warmly welcome guests, manage arrivals and departures, and act as a key lobby contact for inquiries, directions, and local recommendations.

You will anticipate guest needs, assist with transportation and reservations, escort VIPs when required, and promote hotel facilities and events, maintaining a visible lobby presence and delivering personalized service.

Qualifications

• Previous guest service experience required.
• Must possess a professional presentation.
• Must possess outstanding guest services skills and sophisticated verbal communication skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Welcome guests with warmth and professionalism upon arrival and departure.
• Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations.
• Anticipate guest needs and provide personalized service to create memorable experiences.
• Escort VIPs, long-stay guests, and special occasion guests when required.
• Maintain a visible presence in the lobby and public areas to proactively engage with guests.
• Assist guests with transportation arrangements, restaurant reservations, and other requests.
• Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.
• Promote hotel facilities, services, dining outlets, wellness offerings, and special events.

Skills

Guest service experience

Professional presentation

Guest services skills

Verbal communication

Interpersonal skills

Reliability

Teamwork

Calm under pressure

Job description

Rixos Marina Abu Dhabi, a luxury hotel, is seeking a Guest Service professional to warmly welcome guests, manage arrivals and departures, and act as a key lobby contact for inquiries, directions, and local recommendations.

You will anticipate guest needs, assist with transportation and reservations, escort VIPs when required, and promote hotel facilities and events, maintaining a visible lobby presence and delivering personalized service.