Lobby & VIP Guest Experience Concierge

Ennismore; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Duty Meals provided; breakfast/lunch/d

Vacation tickets /benefits provided by

Medical Insurance Provided

Job summary

Ennismore, operating the Rixos Marina Abu Dhabi, seeks a guest services professional to welcome guests, greet with warmth, and offer local recommendations. You will be a lobby contact, handle inquiries, and proactively engage guests to ensure memorable stays in a luxury setting.

The role emphasizes polished presentation, strong communication, teamwork, and the ability to stay calm under pressure while delivering personalized service and promoting hotel offerings.

Qualifications

• Previous guest service experience required.
• Must possess a professional presentation.
• Must possess outstanding guest services skills and sophisticated verbal communication skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Welcome guests with warmth and professionalism upon arrival and departure.
• Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations.
• Anticipate guest needs and provide personalized service to create memorable experiences.
• Escort VIPs, long-stay guests, and special occasion guests when required.
• Maintain a visible presence in the lobby and public areas to proactively engage with guests.
• Assist guests with transportation arrangements, restaurant reservations, and other requests.
• Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.
• Promote hotel facilities, services, dining outlets, wellness offerings, and special events.

Skills

Guest service experience

Professional presentation

Outstanding guest services

Interpersonal communication

Teamwork

Job description

Ennismore, operating the Rixos Marina Abu Dhabi, seeks a guest services professional to welcome guests, greet with warmth, and offer local recommendations. You will be a lobby contact, handle inquiries, and proactively engage guests to ensure memorable stays in a luxury setting.

The role emphasizes polished presentation, strong communication, teamwork, and the ability to stay calm under pressure while delivering personalized service and promoting hotel offerings.