Luxury Guest Experience Specialist

RIXOS; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Duty Meals provided; breakfast/lunch/d

Vacation tickets / benefits

Medical Insurance Provided

Job summary

Rixos Marina Abu Dhabi is seeking a Guest Relations Lead to oversee all guest relations activities, ensuring exceptional service from arrival to departure. The role requires coordinating with Concierge and Butler teams for events, VIP requests, and personalized guest experiences.

Ideal candidates have at least 2 years in hospitality guest relations, fluent English, and strong interpersonal skills to engage diverse guests and colleagues in a luxury hotel environment.

Qualifications

• Associate degree/diploma in Hotel Management or equivalent.
• Minimum 2 years of experience in Guest Relations, Front Desk or Customer Service in hospitality.
• Fluent English skills (written and spoken) and strong communication abilities.
• Proven ability to engage diverse guests and collaborate with colleagues.

Responsibilities

• Oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
• Ensure recognition and cordial attention from arrival through departure.
• Meet and greet VIP guests personally and coordinate with Concierge/Butler for events and VIP requests.
• Maintain repeat guest history, prepare amenities and cards, and handle guest requests.

Skills

Guest Relations

Front Desk Operations

Customer Service

Fluent English

Interpersonal Skills

Multitasking

Education

Associate degree in Hotel Management

Diploma in Hospitality

Tools

Opera PMS

Job description

Rixos Marina Abu Dhabi is seeking a Guest Relations Lead to oversee all guest relations activities, ensuring exceptional service from arrival to departure. The role requires coordinating with Concierge and Butler teams for events, VIP requests, and personalized guest experiences.

Ideal candidates have at least 2 years in hospitality guest relations, fluent English, and strong interpersonal skills to engage diverse guests and colleagues in a luxury hotel environment.