Luxury Guest Relations Specialist

Rixos Hotels; Abu Dhabi; On-site; AED 90,000 - 140,000; Full time

Job summary

Accor, at Rixos Premium Saadiyat Island, invites applications for a Guest Relations Agent who will deliver outstanding service from arrival to departure.

You will greet guests, assist with check-in and check-out, handle requests and complaints, and provide information on facilities and local attractions, while coordinating with housekeeping, maintenance, and F&B to ensure exceptional experience.

Fluency in English and Russian is preferred, with flexible shifts to cover weekends and holidays.

Qualifications

• 2 years of experience in a customer-facing role, preferably hospitality/front office.
• Excellent communication and interpersonal skills.
• Friendly, empathetic and service-oriented personality.
• Proficient in using hotel management software and Microsoft Office.
• Ability to multitask and remain calm under pressure.
• Fluent in English and Russian; additional languages are a plus.
• Flexibility to work shifts, weekends and holidays.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Assist with check-in and check-out procedures efficiently and accurately.
• Handle guest requests, inquiries, and complaints promptly and courteously.
• Provide information on hotel facilities, services, and local attractions.
• Coordinate special guest requests (room preferences, celebrations, amenities).
• Liaise with housekeeping, maintenance, and F&B to ensure guest satisfaction.
• Maintain updated knowledge of hotel policies, promotions, and room availability.
• Record guest feedback and help improve guest satisfaction scores.
• Anticipate guest needs and offer proactive assistance.
• Promote hotel services, facilities, and upgrades when appropriate.

Skills

Communication

Interpersonal skills

Multilingual English/Russian

Hotel software

Microsoft Office

Check-in/Check-out

Guest service

Tools

Hotel management software

Microsoft Office

Job description

Accor, at Rixos Premium Saadiyat Island, invites applications for a Guest Relations Agent who will deliver outstanding service from arrival to departure.

You will greet guests, assist with check-in and check-out, handle requests and complaints, and provide information on facilities and local attractions, while coordinating with housekeeping, maintenance, and F&B to ensure exceptional experience.

Fluency in English and Russian is preferred, with flexible shifts to cover weekends and holidays.