Guest Relation Agent

Rixos Hotels; Abu Dhabi; On-site; AED 90,000 - 140,000; Full time

Job summary

Accor, at Rixos Premium Saadiyat Island, invites applications for a Guest Relations Agent who will deliver outstanding service from arrival to departure.

You will greet guests, assist with check-in and check-out, handle requests and complaints, and provide information on facilities and local attractions, while coordinating with housekeeping, maintenance, and F&B to ensure exceptional experience.

Fluency in English and Russian is preferred, with flexible shifts to cover weekends and holidays.

Qualifications

• 2 years of experience in a customer-facing role, preferably hospitality/front office.
• Excellent communication and interpersonal skills.
• Friendly, empathetic and service-oriented personality.
• Proficient in using hotel management software and Microsoft Office.
• Ability to multitask and remain calm under pressure.
• Fluent in English and Russian; additional languages are a plus.
• Flexibility to work shifts, weekends and holidays.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Assist with check-in and check-out procedures efficiently and accurately.
• Handle guest requests, inquiries, and complaints promptly and courteously.
• Provide information on hotel facilities, services, and local attractions.
• Coordinate special guest requests (room preferences, celebrations, amenities).
• Liaise with housekeeping, maintenance, and F&B to ensure guest satisfaction.
• Maintain updated knowledge of hotel policies, promotions, and room availability.
• Record guest feedback and help improve guest satisfaction scores.
• Anticipate guest needs and offer proactive assistance.
• Promote hotel services, facilities, and upgrades when appropriate.

Skills

Communication

Interpersonal skills

Multilingual English/Russian

Hotel software

Microsoft Office

Check-in/Check-out

Guest service

Tools

Hotel management software

Microsoft Office

Job description

Company Description

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

#BELIMITLESS

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

The Guest Relations Agent is responsible for delivering outstanding guest service experiences from check-in to check-out. This role acts as the primary point of contact for guests, ensuring their comfort, resolving any issues promptly, and providing personalized services that reflect the hotel's high standards.

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Assist with check-in and check-out procedures efficiently and accurately.
• Handle guest requests, inquiries, and complaints in a timely and courteous manner.
• Provide information on hotel facilities, services, and local attractions.
• Coordinate special guest requests (e.g., room preferences, special occasions, amenities).
• Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
• Maintain updated knowledge of hotel policies, promotions, and room availability.
• Record guest feedback and contribute to improving guest satisfaction scores.
• Anticipate guest needs and offer proactive assistance.
• Promote hotel services, facilities, and upgrades when appropriate.

Qualifications

• Minimum 2 years of experience in a customer-facing role, preferably in hospitality or front office.
• Excellent communication and interpersonal skills.
• Friendly, empathetic, and service-oriented personality.
• Proficient in using hotel management software and Microsoft Office.
• Ability to multitask and remain calm under pressure.
• Fluent in English and Russian language (additional languages are a plus).
• Flexibility to work shifts, weekends, and holidays as needed.

Additional Information

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding