Guest Experience Ambassador

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

MOstay

Health & Colleague Wellness

Retirement Plans

Job summary

Mandarin Oriental Abu Dhabi is seeking a Guest Experience Ambassador within the Front Office Department. You will provide personalized services to hotel guests, including in-room amenity delivery, special occasion creation, and setup in a friendly, caring manner according to MO policies and LQA standards.

Reports to Front Office Manager. You will remain readily available to assist guests, coordinate with Culinary and Butler teams, liaise with Guest Relations and Front Office, and maintain

Qualifications

• Excellent interpersonal and communication skills, with the ability to engage confidently with guests from diverse backgrounds.
• Strong guest-centric mindset with a genuine passion for personalized experiences.
• Proactive, attentive, and highly responsive to guest needs.
• Creative and energetic, able to create memorable Magic Moments.
• multitask, prioritize, and remain composed under pressure in a luxury setting.

Responsibilities

• Remain readily available to assist with any matter related to ensuring a pleasant, personalized, and memorable stay for hotel guests.
• Coordinate with Culinary Department and Butler Service Team to ensure seamless delivery of in-room amenities and guest requests.
• Liaise with Guest Relations and Front Office to obtain and communicate relevant guest information for personalized service.
• Maintain knowledge of hotel promotions, services, VIP arrivals, and events to respond to inquiries and requests.

Skills

Interpersonal skills

Communication skills

Guest-centric mindset

Fluent English

Multitasking

Professional appearance

Job description

Based at the Emirates palace Mandarin Oriental Abu Dhabi within the Front Office Department the Guest Experience Ambassador is responsible for providing personalized services to hotel guests such as in room amenity delivery special occasion creation and set up all with a friendly and caring manner according to policies and procedures and LQA standards The Guest Experience Ambassador reports to the Front Office Manager

As Guest Experience Ambassador you will be responsible for the following duties

• Remain readily available to assist with any matter related to ensuring a pleasant personalized and memorable stay for hotel guests
• Coordinate closely with the Culinary Department and Butler Service Team to ensure the seamless and timely delivery of in-room amenities and guest requests
• Liaise with Guest Relations and Front Office to obtain and communicate relevant guest information ensuring personalized service and seamless guest experiences
• Maintain comprehensive knowledge of hotel promotions products and services VIP arrivals special occasions and upcoming events to confidently respond to guest enquiries and requests
• Demonstrate a creative imaginative and proactive approach to service anticipating guest needs and creating memorable experiences and meaningful magic moments

Our commitment to youLearning amp Development Your success is our success

We craft unique learning and development programmes for various stages in your career so that you grow continuously MOstay When you work as hard as our colleagues do it s important to take time off As a member of the MOfamily you can stay with us wherever you go in the world

Benefits

The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones Heath amp Colleague Wellness Finding the right work-life balance is important Your wellbeing matters to us A variety of health benefits and wellness programmes are offered to all our colleagues globally Retirement Plans When you show commitment to us we reciprocate We offer different retirement plans depending on the length of your service and your role We re Fans Are you

Requirements & Expectations

As Guest Experience Ambassador, we expect from you:

• Excellent interpersonal and communication skills, with the ability to engage confidently and professionally with guests from diverse backgrounds.
• Strong guest-centric mindset with a genuine passion for creating personalized and memorable experiences.
• Proactive, attentive, and highly responsive to guest needs, with the ability to anticipate requirements and exceed expectations.
• Creative and energetic, with the ability to create meaningful Magic Moments and deliver personalized service.
• Ability to multitask, prioritize, and remain composed under pressure in a fast-paced luxury hospitality environment.
• Strong team player with the ability to collaborate effectively with various hotel departments to ensure seamless guest experiences.
• Driven, dynamic, positive, and enthusiastic personality with a high level of professionalism.
• Excellent command of written and spoken English; knowledge of additional languages would be an advantage.
• Professional appearance and demeanour, with a strong understanding of luxury service standards and guest confidentiality.